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Jon Allen Keynote - Southern Metal Finishing 2009
"Galvanizing customer relationships in a challenging marketplace".

(Note: If you do not see the video above, hold your mouse over the blank area and a "Menu Bar" will appear. You will then see a play button.)

Jon Allen, Sr. Vice President of RamQuest, talked to us about "Galvanizing customer relationships in a challenging marketplace".

The presentation was an overview and discussion on the steps required to build strong relationships. His presentation was a thought provoking discussion on new ways to think about your existing customer relationships and how innovation can help solidify winning partnerships. We all learned a little about how to move beyond the traditional customer-vendor relationship model and become a strategic partners in business with our customers.

During his presentation, John will discuss priority issues impacting the metal finishing industry and the role the NASF is taking to address them. He will also discuss the value and advantages that belonging to a trade association can provide for individual finishers.